Refund policy
At Wellnest Kidz, we want families to feel confident when ordering from us. If something isn't right with your order, please contact us and we'll be happy to help.
60-Day Money-Back Guarantee
We offer a 60-day money-back guarantee on eligible Wellnest Kidz supplement purchases.
If you're not satisfied with your purchase, contact us at support@wellnestkidz.com within 60 days of delivery.
Please include:
- Your order number
- The email address used for the order
- A brief explanation of the issue
Approved claims will be refunded to the original payment method.
For approved claims under our 60-day guarantee, you do not need to mail the supplement back to us unless our customer support team specifically asks you to do so.
Opened Supplements
Because our 60-day guarantee is designed to give families an opportunity to try their purchase, an eligible product does not automatically become ineligible for the guarantee simply because it has been opened.
However, we reserve the right to review refund requests for suspected misuse, fraud, excessive consumption beyond the recommended directions, or repeated abuse of the guarantee.
Damaged, Defective or Incorrect Orders
Please inspect your order when it arrives.
If an item arrives damaged, defective, or incorrect, contact support@wellnestkidz.com as soon as possible.
Please provide:
- Your order number
- A description of the problem
- Clear photographs of the product and, where applicable, the shipping packaging
Once reviewed, we'll provide the appropriate resolution.
Worry-Free Coverage 💗
If you purchased Worry-Free Coverage, eligible damaged-item claims may qualify for a replacement after the required photos and information have been reviewed.
Worry-Free Coverage itself is non-refundable once purchased.
Coverage provides a replacement for eligible damaged items and is not a cash-refund product.
Order Cancellations
Orders may be cancelled or changed within 1 hour of purchase.
After the first hour, your order may have already entered our fulfillment process and we cannot guarantee that it can be cancelled or changed.
If you need help, contact support@wellnestkidz.com as quickly as possible.
Refund Processing
Once a refund is approved, it will be issued to the original payment method used for the purchase.
After we issue the refund, your bank or payment provider may require additional time to process and display the funds in your account.
Returns
Please do not mail products to us without first contacting customer support.
Most approved claims under our 60-day money-back guarantee do not require a physical return.
If a return is required for a particular case, our customer support team will provide the applicable return instructions before anything is sent.
Exceptions
The following generally aren't eligible for a refund:
- Worry-Free Coverage itself
- Gift cards, if offered
- Products not purchased directly from Wellnest Kidz
- Requests submitted after the applicable 60-day guarantee period, except where required by law
- Orders involving fraudulent or abusive use of the refund policy
Contact Us
For returns, refunds, damaged orders, or questions about this policy, contact:
Our customer support team is available 24/7. 💗
Consumer Rights
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded or restricted.