Shipping policy

At Wellnest Kidz, we work quickly to prepare and ship your order while making sure everything is packed carefully. 💗

Order Processing

Orders may be cancelled or changed within 1 hour of purchase.

After the first hour, your order enters our fulfillment process and we may no longer be able to make changes or cancel it.

Please allow up to 48 hours for processing, packing, and dispatch after your order enters fulfillment.

Estimated Delivery Time

Once your order has been dispatched, estimated delivery is approximately:

5–7 business days

During busy periods, high order volume, carrier delays, or other circumstances outside our control, delivery may take approximately:

7–10 business days

Business days generally exclude weekends and public holidays.

Tracking Your Order

Once tracking information becomes available, it will be sent to the email address provided at checkout.

Please allow some time for the carrier's tracking system to update after your order has been dispatched.

Address Changes

Please double-check your shipping information before completing your purchase.

If you need to change your address, contact us within 1 hour of placing your order at support@wellnestkidz.com.

Once an order has entered fulfillment or been dispatched, we cannot guarantee that the shipping address can be changed.

Shipping Delays

Delivery estimates are provided as a guide and are not guaranteed. Unexpected carrier delays, weather conditions, holidays, high order volumes, or other circumstances may occasionally affect delivery times.

If your order is taking longer than expected, please contact our 24/7 customer support team at support@wellnestkidz.com, and we'll be happy to assist you. 💗