30-day guarantee
If you are not happy with your first order, contact us within 30 days of delivery and we will help with a refund or replacement. Please include your order number and the email used at checkout.
Refund Policy
Refund Policy
Every first order is backed by our 30-day money-back guarantee, so parents can try Wellnest Kidz with confidence.
Last updated: July 2, 2026Refund eligibility
Refunds apply to first-time orders placed directly through Wellnest Kidz. We may ask for basic order details, product feedback, photos of damage, or return information so we can resolve the request quickly.
Damaged or missing items
If your package arrives damaged, incomplete, or incorrect, contact us within 7 days of delivery. We will replace the affected item or issue a refund after reviewing the order details.
Subscriptions
Subscription orders can be canceled before the next renewal is processed. Once a subscription order has shipped, it follows the same refund rules as a standard order.
Processing time
Approved refunds are issued to the original payment method. Your bank or payment provider may take several business days to post the refund after it is processed.
Start a request
Email support@wellnestkidz.com with your order number, product name, and a short note about what happened.
